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Data Deletion & Account Removal

Effective Date: May 17, 2025

You have the right to request permanent deletion of your ThyFin account and all associated data stored on our servers. This page explains what data we hold and how to request its removal.

What Data We Hold

ThyFin is a cloud-synced application. Your data is stored on our secure servers and synced across your devices. This includes:

  • Your mobile phone number and profile information (name, email if provided)
  • Your financial data: accounts, transactions, budgets, goals, debts, investments
  • Account preferences: language, timezone, currency, date format
  • Subscription status and payment history
  • Support ticket messages submitted through the app

Simply uninstalling the app does not delete your server-side data. You must follow the steps below to permanently remove your account and data.

How to Delete Your Account

Option 1 — In-App (Recommended)

The fastest way to delete your account:

  1. Open ThyFin and go to Profile
  2. Tap Settings
  3. Tap Delete Account
  4. Confirm the deletion when prompted

Your account and all data will be permanently removed from our servers within 30 days.

Option 2 — Email Request

If you cannot access the app, email us with the details below:

Send to: [email protected]

Subject: Data Deletion Request

Include:

  • The mobile number registered with your account
  • Your full name (if provided in profile)
  • A statement confirming you want your account and all data permanently deleted

What Happens After Deletion

  • Your account and all personal and financial data are permanently deleted within 30 days
  • Authentication tokens on your devices are invalidated immediately
  • You will receive a confirmation email once deletion is complete
  • Exception: Payment records may be retained for up to 7 years as required by Indian financial regulations (GST Act). These records contain only transaction amounts and dates, not financial data you entered into the app.

Export Your Data First

Before deleting your account, you can export your financial data from within the app:

  1. Open ThyFin and go to Profile → Settings
  2. Tap Export Data
  3. Choose your preferred format (CSV or PDF)
  4. Save the exported file to your device

Third-Party Data

Some third-party services used by ThyFin hold their own data independently:

  • Razorpay: Retains payment records per their legal obligations. See Razorpay's Privacy Policy.
  • Meta (WhatsApp): OTP delivery logs are subject to Meta's data retention policies. See WhatsApp Privacy Policy.
  • Google Play Store: App download and update data is managed by Google per their policies.

Contact

Email: [email protected]

Response Time: Within 48 hours

Deletion Completed: Within 30 days of request

This Data Deletion policy is effective as of May 17, 2025.